One-Day Course on
“Systems and Statistical Thinking for Operational Excellence”

By Prof. Goh Thong Ngee

08 October 2019, Tuesday
9.00am – 5.00pm
Venue: National University of Singapore

Course Description

This short course explains how Systems and Statistical thinking can improve operational efficiency and effectiveness in today’s complex and changing environments. Various examples and interactive discussions will be used to illustrate how insightful and competitive solutions can result from such thinking processes, overcoming possible wastes and shortcomings of the single-subject, deterministic  approach commonly seen in conventional education curricula.

Learning Objectives

This short course aims at imparting to the participants important concepts and tools of Systems and Statistical thinking useful to decision-making at various operational levels.

Learning Outcomes
At the end of the course, participants will be aware of more productive approaches to analyzing and solving real-world problems or designing new systems, and would be able to handle situations in their respective areas of work with fresh perspectives.

Who Should Attend
Managers and personnel with responsibilities for problem solving and decision-making in operational analysis, design and execution. The discussions will be generic and not confined to any particular industry or profession.


Fundamentals of Operational Excellence

  • Impact of system definition on operational decisions
  •  Ambiguities in objectives and achievements
  • Inter-relations among performance, resources and constraints

Systems and Statistical Perspectives

  • Necessity and importance of statistical thinking
  • Transition from data to information to decision making
  • Examples of counter-intuitive results in data analysis

Data-Driven Information and Knowledge

  • Conditions for valid information analysis
  • Common system modeling procedures
  • System models: use, misuse and abuse

Handling Complex or Unfamiliar Systems

  • Avoiding pitfalls in real-world data collection and analysis
  • Principles of efficient and effective data management
  • Productivity in the face of uncertainties and unknowns

Course Fees
SGD856.00 per pax  (including GST)

Instructor’s Profile

Prof. GOH Thong Ngee is Professor of Industrial Systems Engineering and Management at the National University of Singapore. He obtained his BE from the University of Saskatchewan, Canada and PhD from the University of Wisconsin-Madison. Prof. Goh is the inaugural recipient of the International Academy for Quality (IAQ) Masing Book Prize for co-authoring the book: Six Sigma: Advanced Tools for Black Belts and Master Black Belts (John Wiley) and recipient of the Eugene Grant Medal of the American Society for Quality (ASQ). He has served variously as advisory board member, external examiner or reviewer for universities and research agencies in Asia, Europe, North America and Australia. A registered professional engineer and a GE-certified Six Sigma trainer, Prof. Goh is a former board member of the Singapore Productivity Board and of the Defence Science and Technology Agency. With three decades’ track record in teaching, research as well as consulting and training in a wide spectrum of organizations, he is a frequent invited speaker at professional conferences and corporate meetings.

Enquiry and Registration
For more information and registration, do send an email to / or contact us at +65 6516 5838 / +65 6516 3497

Please refer here for more information.